We want to ensure your satisfaction and happiness, and if you have a specific question that does not fall within this policy contact us here.
Once an order has been sent to production and shipped, we cannot cancel it.
If your product gets damaged in the mail or during manufacturing, we will see that you get a replacement product or possibly, a refund. Refunds are made on a case-by-case basis, but generally, products that have been kept for longer than 3 days may not be returned.
Similarly, we are not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered/now unwanted, or spelling errors made by the customer.
Our promise is that we thrive to make our customers happy and we will make exceptions wherever possible to ensure a greatly exceeded experience when buying our product.